Refund Policy

We love our coffees and products and we appreciate your support for our craft, but if you have any concerns about anything with your order or something was incorrect, please let us know. We seek to offer our customers excellent service and will always meet and exceed our legal obligations in regard to refunds and returns.

We would appreciate you getting in touch with us as soon as possible so we can remedy things asap for you.

Generally speaking, our returns policy is valid for 14 days from when you receive your order, but we understand how life is and how time gets away, so we will always seek to create a happy outcome for you.

 

Returns Process

To return an item, please send it to:
Joe Tom Coffees
PO Box 1252 Coorparoo QLD 2141

Please include the following information:

• Your Order number if known (appears on the top of the confirmation email)
• Your name and address
• A description of the item you are returning
• Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.