Privacy Notice

Privacy

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Joe Tom Coffees collects and processes your personal information through our Joe Tom Coffees website, our products and services online store and applications that reference this Privacy Notice (together, “Joe Tom Coffees Services”).

  1. What personal information about customers does Joe Tom Coffees Collect?
  2. For what purpose does Joe Tom Coffees use your personal information?
  3. What about cookies and other identifiers?
  4. Does Joe Tom Coffees share your personal information?
  5. How secure is information about me?
  6. What about advertising?
  7. Which information can I access?
  8. What choices do I have?
  9. Are children allowed to use Joe Tom Coffees services?
  10. Contacts, notices, and revisions
  11. Related practices and information
  12. Examples of information collected

What Personal Information About Customers Does Joe Tom Coffees Collect?

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect.

  1. Information You Give Us: We receive and store any information you provide in relation to Joe Tom Coffees Services. You can choose not to provide certain information, but then you might not be able to take advantage of some of our Joe Tom Coffees Services.
  2. Automatic Information: We automatically collect and store certain types of information about your use of Joe Tom Coffees Services, including information about your interaction with content and services available through Joe Tom Coffees Services. Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Joe Tom Coffees Services and other content served by or on behalf of Joe Tom Coffees on other websites. 
  3. Information from Other Sources: We might receive information about you from other sources such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily. 

For What Purposes Does Joe Tom Coffees Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

  1. Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
  2. Provide, troubleshoot, and improve Joe Tom Coffees Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve usability and effectiveness of the Joe Tom Coffees Services.
  3. Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalise your experience with Joe Tom Coffees Services.
  4. Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers’ information regarding place of establishment and bank account information for identity verification and other purposes.
  5. Communicate with you. We use your personal information to communicate with you in relation to Joe Tom Coffees Services via different channels (e.g., by phone, e-mail, chat).
  6. Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.
  7. Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Joe Tom Coffees, and others. We may also use scoring methods to assess and manage credit risks

What About Cookies and other Identifiers?

  1. To enable our system to recognize your browser or device and to provide and improve Joe Tom Coffees Services, we use cookies and other identifiers. For more information about cookies and how we use them, please read our Cookies Notice.

Does Joe Tom Coffees Share Your Personal Information?

  1. Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk and providing customer service. These third party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.
  2. Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Joe Tom Coffees, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
  3. Protection of Joe Tom Coffees and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Joe Tom Coffees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

  1. We work to protect the security of your personal information during transmission by using encryption protocols and software.
  2. We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
  3. We maintain physical, electronic and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  4. Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.
  5. It is important for you to protect against unauthorized access to your password and to your computers, devices and applications. Be sure to sign off when finished using a shared device.

What About Advertising?

Third Party Advertisers and Links to Other Websites: Joe Tom Coffees Services may include third-party advertising and links to other websites and apps. Third party advertising partners may collect information about you when you interact with their content, advertising and services.

Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant Joe Tom Coffees ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie or other device identifier. Some ad companies also use this information to serve you relevant ads from other advertisers.

What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, Prime membership, and purchase history in the “Your Account” section of the website. 

What Choices Do I Have?

If you have any questions as to how we collect and use your personal information, please contact our Customer Service. Many of our Joe Tom Coffees Services also include settings that provide you with options as to how your information is being used.

  1. As described above, you can choose not to provide certain information, but then you might not be able to take advantage of many of the Joe Tom Coffees Services.
  2. You can manage the types of communications you receive from us, and opt out of certain communications, by unsubscribing to our emails. You consent to receiving communications in accordance with these preferences.
  3. The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of Joe Tom Coffees Services, we recommend that you leave them turned on.

In addition, to the extent required by applicable law, you may have the right to request access to or correction of your personal data. If you wish to do any of these things, please contact us. Depending on your data choices, certain services may be limited or unavailable.

Are Children Allowed to Use Joe Tom Coffees Services?

Joe Tom Coffees does not sell products for purchase by children. We sell products which may be consumed by children with their guardian adult consent. If you are under 18, you may use Joe Tom Coffees Services only with the involvement of a parent or guardian.

Contacts, Notices, and Revisions

If you have any concern about privacy at Joe Tom Coffees, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers

Examples of Information Collected

Information You Give Us When You Use Joe Tom Coffees Services

You provide information to us when you:

  1. search or shop for products or services in our stores;
  2. add or remove an item from your cart; place an order through or use Joe Tom Coffees Services;
  3. provide information as part of your purchase
  4. communicate with us by phone, e-mail, or otherwise;
  5. complete a questionnaire, a support ticket or a contest entry form;
  6. compile, Watch lists, Wish Lists or other gift registries

As a result of those actions, you might supply us with such information as:

  1. identifying information such as your name, address, and phone numbers;
  2. payment information;
  3. your age;
  4. your location information;
  5. your IP address;
  6. people, addresses and phone numbers listed in your Addresses
  7. e-mail addresses of your friends and other people;
  8. content of reviews and e-mails to us;

Automatic Information

Examples of the information we collect and analyze include:

  1. the Internet protocol (IP) address used to connect your computer to the Internet;
  2. login, e-mail address and password;
  3. the location of your device or computer;
  4. content interaction information; such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads, and network details for streaming and download quality, including information about your internet service provider;
  5. device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
  6. Joe Tom Coffees services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
  7. version, and time zone settings,
  8. purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like  Best Sellers.
  9. the full Uniform Resource Locator (URL) click stream to, through, and from our website, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages and page interaction information (such as scrolling, clicks, and mouse-overs);
  10. phone numbers used to call our customer service number.

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information from Other Sources

Examples of information we receive from other sources include:

  1. updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;
  2. search results and links, including paid listings (such as Sponsored Links);
  3. credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access

Examples of information you can access through Joe Tom Coffees Services include:

  1. status of recent orders (including subscriptions)
  2. your complete order history;
  3. personally identifiable information (including name, e-mail, password and address book);
  4. payment settings (including payment card information, promotional certificate and gift card balances);
  5. e-mail notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters);
  6. recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);
  7. shopping lists and gift registries (including Wish Lists);
  8. your content, devices, services and related settings, and communications and personalized advertising preferences;
  9. content that you recently viewed;
  10. Your Profile (including your product Reviews, Recommendations, Reminders and personal profile);